General Questions
1. Is Kaolin a manufacturer or just a trading company?
Yes, Kaolin Surfaces is a premium porcelain tile manufacturer based in the Greater Bay Area, China, proudly part of Guanxing Ceramics Group—one of China’s leading tile manufacturers with brands like Romario, Gusto, and Guanxingwang.
This means you get factory-direct pricing, globally recognized quality, and
reliable supply consistency.
2. Where is Kaolin’s factory located?
Our manufacturing facilities are located in the Greater Bay Area (GBA), China—an economic hub with over 80 million people,
including major cities such as Hong Kong, Macao, Shenzhen, Guangzhou, and Foshan.
The GBA ranks as one of the Top 10 largest economies in the world, making it a global hub for innovation, technology, and high-quality manufacturing.
3. Where can I buy Kaolin Surfaces products?
We supply globally, with flagship stores in Sydney and Foshan, and authorized distributors in multiple countries.
In Hong Kong and select regions, our products are available online, and more locations will follow soon.
We also ship directly to your project destination, including pricing support, logistics, and documentation.
4. What is the Minimum Order Quantity (MOQ)?
For most standard products, there is no MOQ.
For custom designs, bespoke colors, mosaics, or Endless Vein™ projects, MOQ may apply depending on production requirements.
5. What makes Kaolin tiles different from other brands?
Kaolin stands out in four core pillars:
1) Design Leadership
Award-winning designs, including Red Dot, Dezeen, and Good
Design Awards. Kaolin is known for recreating rare natural marbles and
precious stones with unmatched color depth, veining accuracy, and realism.
2) Unmatched Precision & Quality
We are one of the few manufacturers in the world producing tiles that allow Seamless
Joint Tiling, with grout joints as small as 0.35mm and 0.5mm—the smallest
in the world.
3) Sustainability & Green Certifications
Near carbon-neutral operations, using raw materials within 300km radius, preserving 11,000 hectares of forest, and holding Global GreenTag Level A, CIC Platinum, and other certifications.
4) Reliability & Innovation
Family-owned company with one of the largest AI-managed warehouses in the world, ensuring precision, consistency, and on-time delivery globally.
Design
1. What makes Kaolin’s design unique?
Kaolin combines luxury aesthetics, rare stone reproduction, and advanced digital scanning technology to produce life like porcelain tile surfaces.
We collaborate with world-renowned designers such as Greg Natale and Andre
Fu, and offer bespoke tile design capabilities through Kaolin Atelier.
2. Who designs Kaolin tiles?
We collaborate with global design studios like Technografica Italy, as well as our internal design team, using high-resolution natural stone scans to produce tiles with exceptional color, texture, and realism.
3. What is Endless Vein™?
Endless Vein™ is our patented technology where the veins continue seamlessly from one tile to another, creating continuous flowing patterns like real marble slabs—ideal for feature walls, floors, and luxury spaces.
4. Can I create my own tile design with Kaolin?
Yes! Through Kaolin Atelier, clients, architects, and designers can co-create custom tile designs, including bespoke mosaics, custom colors, patterns, and even new product development.
5. Can Kaolin provide like-for-like replacements for projectspecifications?
We don’t copy designs, but we have a library of over 5,000 stone designs, and can match or customize alternatives in Endless Vein™, custom finishes, or different colours.
6. What is the difference between Endless Vein™ and EndlessVein™ 2.0?
| Feature | Endless Vein™ | Endless Vein™ 2.0 |
|---|---|---|
| Tile Set Format | Supplied in Matched Sets | Supplied Randomly |
| Best for | Feature Walls & Statement Pieces | Large Floors & Open Areas |
| Veining | Book-matched & Directional | Seamless continuity if installed in same direction |
Quality & Technical
1. What makes Kaolin tiles superior in quality?
Kaolin tiles are engineered to exceed international standards by more than 10×, ensuring:
✔ Precision sizing & edge rectification
✔ Surface flatness (0.2–0.3% tolerance)
✔ 0.05% water absorption
✔ Seamless Joint Tiling (0.35mm–0.5mm grout)
2. What is Seamless Joint Tiling?
Seamless Joint Tiling allows porcelain tiles to be installed with almost invisible grout lines, similar to natural stone slabs—achievable due to Kaolin's elite precision manufacturing and quality control.
3. What is water absorption of Kaolin tiles?
Kaolin tiles have water absorption of only 0.05%, which is 10× better than the International Standard (0.5%), making them extremely stain-resistant, durable, and suitable for wet areas and facades.
4. What is SofTouch™ P4 Anti-Slip Finish?
SofTouch™ P4 is Kaolin’s advanced slip-resistant finish that feels soft, smooth, and easy to clean, but maintains maximum slip resistance even when wet, unlike traditional rough-textured anti-slip tiles.
5. What is Accelerated Wear Finish?
It refers to Kaolin’s long-term slip resistance performance, where tiles maintain P4 slip rating even after 5,000 wear cycles, tested using international standards.
6. What is the difference between pressed-to-size vscut-to-size tiles?
| Feature | Pressed-to-Size (Kaolin) | Cut-to-Size |
|---|---|---|
| Size Accuracy | 600×1200 | Often 598×1198 |
| Flatness | Superior | More Variation |
| Edge Quality | Precise Rectified | Less Accurate |
| Long-term Durability | Excellent | Good |
Sustainability
1. What Green Certifications does Kaolin hold?
Kaolin is certified under:
✔ Global GreenTag Level A (Australia, Singapore, Malaysia, Vietnam)
✔ CIC Platinum Certification (Hong Kong)
✔ Modern slavery and ethical sourcing compliance
✔ Carbon-neutral production (verified)
2. What makes Kaolin one of the most sustainable tilemanufacturers?
- Local raw material sourcing (within 300km)
- Preservation of 11,000 hectares of forest for carbon offset
- AI-powered warehouse (reduces land use by 6×)
- Modern slavery certified ethical production
- Extremely low water usage in manufacturing
Maintenance
1. How easy are Kaolin tiles to maintain?
Kaolin tiles require minimal maintenance. Just clean with mild detergent and water—no sealing, waxing, or special treatment required.
2. Are Kaolin tiles stain and scratch resistant?
Yes. Due to high firing temperatures and dense porcelain body, Kaolin tiles are highly scratch resistant, stain proof, and ideal for heavy traffic, kitchens, and bathrooms.
3. Where can I use Kaolin tiles?
Kaolin tiles are suitable for:
✔ Floors & Walls
✔ Bathrooms & Wet Areas
✔ Facades & Cladding
✔ Kitchen Benchtops
✔ Fireplaces, Vanities, Splashbacks
✔ Outdoor areas & Pools
Warranty
1. What is Kaolin’s Lifetime Warranty?
Kaolin offers a Lifetime Warranty covering structural integrity, manufacturing defects, and surface performance (terms apply).
Warranty details and registration can be found on our website warranty page.